Questions, Concerns about the Water System?

Since the severe water main break of January 8th, there have been many questions about where to get information relating to water service in Tivoli. This notice is to help you direct any questions and concerns you may have to the proper place.

As of July 2019 the Water and Sewer systems are being maintained and operated by the Dutchess County Water and Wastewater Authority.  They are responsible for everything from billing to repairing water main breaks and flushing hydrants. The Village of Tivoli and the Village Department of Public Works are no longer performing any of this work.

All users of the water system are encouraged to sign up for the DCWWA’s alert service. Link is below:

https://www.dutchessny.gov/Departments/Water-Wastewater/Water-Systems-Alerts-and–Advisories.htm

Additionally, here are useful numbers for various needs:

*   Operations/service issues during normal business hours: (845) 486-3601.
*   After hour emergencies = Byrnes Message Bureau at (845) 431-6677
*   Billing questions: Billing Dept. at (845) 486-3640 or email to Dcwwabilling@dutchessny.gov<mailto:Dcwwabilling@dutchessny.gov